Q. Are there any setup fees for my account? A. No, we do not charge any setup fees for our hosting plans. Back To The Top Q. What if I need to upgrade my account plan? A. It's easy. Send us an email with the necessary information and we will upgrade your existing plan. Back To The Top Q. Am I charged a fee when I upgrade or add any additional options? A. No. Outside of the additional cost to add up to the cost of the new plan or option, we do not charge any other fees. Back To The Top Q. How do you handle technical support? A. There is a link on nearly every page of our site that will take you to our online Technical Support Request Form. This form MUST be used for all support requests. This form contains information that helps us to distinguish you from our other clients so that we can better assist you. Back To The Top Does it take a long time for you to answer support requests? A. Most general support requests are answered within just a few hours while more complicated issues/problems may take longer to address, none the less we stay in contact with you of the progress being made. If any major problems occur with our servers, we can assure you, they are being addressed before you even contact us. Sometimes things take longer to fix than what we would like but we can assure you that our servers are our first priority and any problems are handled immediately. Back To The Top Q. What about billing, how do I pay for my account? A. Currently all our billing is automated, We use the PayPal Business solutions. We figured if it is secure enough that E-Bay uses it it is is secure enough for us as well. Once you enter your information into our PayPal solution you are billed and processed each month. Back To The Top Q. What if I want to cancel my account? A. This is easy too. You enter the support Area and select Cancel An Account. Complete the requested information and submit, and your request will be handled promptly. Unlike other companies on the Internet, we do not put you through a bunch of red tape to get your account canceled - we believe that is a tacky way to do business. once we receive your cancelled order we cancel your billing solution. If you cancel within the first 20 days after your last invoice it is cancelled right away, If you are within last 10 days to your next invoice we will cancel after that invoice. Back To The Top Q. I understand that my credit card or checking account will automatically be billed each month, but what happens if I do not have enough funds to cover the charges on my credit card or checking account? A. Most people know how much credit they have on their credit cards or funds in their banking account and we count on that. We have setup with PayPal to re-invoice in 5 days. If that fails then the Automatic bill is canceled and your account may be suspend until payment is received. Keeping us informed is always a good idea if you are encountering problems. Back To The Top Q. How does your 30 day money back guarantee work? A. In the event that you become unhappy with our services within 30 days of your account activation, simply visit our support page and select Cancel An Account and provide us with the necessary information. Providing that the cancellation is within the 30 day period, we will credit your account. We DO NOT refund annual fees. We ask that all clients try us out for 30 days before paying for their account for a year in advance, this way we can be sure that you are satisfied with our services. Back To The Top Q. What type of support do you not provide? A. Although we do not provide technical support for 3rd party software, scripts, or other software that you may utilize to build your site, this includes: front page, ASP, any html editors, any cgi scripts, however, we aren't rendering you completely helpless. Slip us a support request using our online support request form and we will do our utmost to assist you and if we can't, we will guide you in the right direction for assistance. If we can not assist you, we have implemented an Extended Support Section where you can obtain quotes from reasonable and reliable vendors who can assist you. Back To The Top Q. How do you deal with accounts that have violated your policies? A. While most issues can be resolved between Web Host It and the account in question, spamming violations are controlled by the backbone. In the event that the backbone receives a complaint due to spamming, they delete the account in question without any prior notice to either the account holder or Web Host It. We have VERY STRICT policies regarding spamming and will not tolerate it at all on our servers. If you have been deactivated by another hosting service for spamming complaints, it is highly possible that you will be deactivated on our servers in the event that you continue such activity. Our 30 day money back guarantee DOES NOT apply to ANY Policy Violators. Back To The Top Q. What about Domain Registration fees? Are these fees included in the price of the hosting fees? A. No we do not pay any registration fees for any accounts. We would go broke and be out of business if we did this. It is your responsibility to pay your registration fees. Back To The Top Q. Speaking of registering or transferring domain names, do you handle that for us? A. Currently we do not register Domain Names, The Domain Name industry is always changing. We are hosting specialist. If you need a Domain Name we recommend using GoDaddy, their rates are very reasonable. When you register a Domain Name point your DNS servers name to NS1.ISLEKAT.COM and NS2.ISLEKAT.COM. Then come back and setup your hosting package. Back To The Top DO YOU HAVE MORE QUESTIONS? Click on the on the support link on the top of the pages. |